Privacy Policy

Last updated: March 1, 2026

1. Introduction

FlipFactory ("we", "our", "us") is an AI automation agency based in Kyiv, Ukraine. We are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable Ukrainian legislation.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website at https://flipfactory.it.com and interact with our services.

2. Data We Collect

When you submit a contact form on our website, we may collect the following personal data:

Name — to address you properly in our communications

Email address — to respond to your inquiry

Phone number — to contact you if preferred

Website URL — to understand your business context

Message content — to understand your needs and provide relevant services

We do not collect sensitive personal data (such as health information, political opinions, or biometric data).

3. How We Use Your Data

We use the collected data for the following purposes:

Responding to inquiries — to reply to your contact form submissions

Providing services — to deliver the AI development and automation services you request

Communication — to send project updates and relevant information about our services

Improving our website — to understand how visitors interact with our site and improve user experience

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Analytics

We use Google Analytics 4 to collect anonymous usage data about how visitors interact with our website. This includes:

Pages visited and time spent on each page

Referral sources (how you found our website)

General geographic location (country/city level)

Device type, browser, and operating system

Interaction events (button clicks, form submissions)

Google Analytics data is anonymized and aggregated. We do not use it to personally identify individual visitors.

5. Cookies

Our website uses the following cookies:

Google Analytics cookies — (_ga, _ga_*) — to distinguish unique users and sessions. These cookies expire after 2 years and 24 hours respectively.

Language preference cookie — to remember your language selection (English/Ukrainian). This cookie is stored locally in your browser.

You can control and delete cookies through your browser settings. Disabling cookies may affect some functionality of our website.

6. Data Storage and Security

Your data is stored on EU-based servers hosted by Hetzner Online GmbH in Germany. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

These measures include:

Encrypted data transmission (HTTPS/TLS)

Secure server infrastructure with regular updates

Access controls limiting data access to authorized personnel only

Regular security reviews

7. Third-Party Services

We use the following third-party services that may process your data:

Google Analytics — (Google LLC) — website analytics. Google's privacy policy: https://policies.google.com/privacy

Cloudflare — (Cloudflare, Inc.) — CDN and DDoS protection. Cloudflare's privacy policy: https://www.cloudflare.com/privacypolicy/

Vercel — (Vercel Inc.) — website hosting. Vercel's privacy policy: https://vercel.com/legal/privacy-policy

n8n — (self-hosted) — form submission processing on our own EU-based servers

All third-party services are selected for their compliance with data protection standards.

8. Data Retention

We retain your personal data for the following periods:

Lead/contact form data — stored for up to 2 years from the date of submission, unless you request earlier deletion

Analytics data — retained for 14 months as per Google Analytics default settings

Cookie data — as specified in the Cookies section above

After the retention period, data is securely deleted or anonymized.

9. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of access — request a copy of the personal data we hold about you

Right to rectification — request correction of inaccurate or incomplete data

Right to erasure — ("right to be forgotten") — request deletion of your personal data

Right to data portability — receive your data in a structured, machine-readable format

Right to restrict processing — request limitation of how we process your data

Right to object — object to the processing of your data for specific purposes

Right to withdraw consent — withdraw your consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

10. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent — when you submit a contact form, you provide explicit consent for us to process your data

Legitimate interest — to improve our website and services

Contractual necessity — to provide services you have requested

11. International Data Transfers

Your data is primarily stored and processed within the European Union (Germany). Some third-party services (Google Analytics, Cloudflare) may transfer data outside the EU. These transfers are protected by Standard Contractual Clauses (SCCs) approved by the European Commission.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint about how we handle your personal data, please contact us:

Email: — [email protected]

Telegram: — @flipfactory_ua

Address: — Kyiv, Ukraine

If you are not satisfied with our response, you have the right to lodge a complaint with the Ukrainian Parliament Commissioner for Human Rights (Ombudsman) or the relevant data protection authority in your country of residence.

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